Empathy Covid survival lesson from the US President-Elect: above all, have empathy. In business, that means – Respect the client. Listen to what they’re saying. Respond kindly. In the process, add value by rethinking roles & procedures at key customer touch-points, like phone calls & emails. Empathy can’t be taught or bought, but can definitely…
Tag: US
Split World economy milestone splits: 1494, 1945, 2019? 1494 Treaty of Tordesillas red vertical line divided the “New World” between Spain & Portugal. 1945 Iron Curtain divided Europe between the West & the Soviet bloc. 2019 US & China tariff war splits the world economy into 2, forcing trading partners to choose 1 or the…
Ultramarine Value comes from a commodity’s use & how hard it is to get/make. Until synthetic created in 1826, the finest blue was powdered Afghan lapis lazuli, costlier than gold. YInMn (YIN-min) is the 1st new blue pigment in 200 years. Safe, durable, heat-reflecting, enviro-friendly. Will be very valuable: blue is USA’s favourite colour &…
Spam EU’s GDPR, meant to curb unwanted marketing, unleashed the biggest spam explosion in historyin the month spam turned 40, on 3 May. US is world-leader in spam output (Uncle Spam!), then China & Russia. 60% of email traffic is now spam Guessed the Word? Series 24 (1/7) [pic:…