Tag: service

November 13, 2020 admin123@ No comments exist

Augment Business Covid-survival tactic: augment existing product or service at low- or no cost.  Be customer-centric.  Turn a purely transactional relationship into an advisory one.  In the end, value is simply being of service, not a vague concept.  Something has value as long as it is able to serve.  It really is that simple.  And…

July 12, 2019 admin123@ No comments exist

Kitchen Wimbledon has 50 kitchens & 364 chefs to feed 39,000 fans daily.  Plus competitors, match officials, staff, club members & >3,000 always-hungry media reps.  And serve lunch, afternoon tea & end-of-the-day drinks to 74 guests in the Royal Box overlooking Centre Court.  26 on-site restaurants and 33 grab-&-go kiosks.  Faultless service expected & delivered Guessed…

November 14, 2018 admin123@ No comments exist

Emotion Emotion can prevent start-ups from seeing their idea isn’t viable as a business.  Obscure, esoteric new products/ services only appeal to few people. Targeting a small niche means less competition, but also less money Guessed the Word?             Series 33 (2/5)           [pic: lubo minar]  

November 5, 2018 admin123@ No comments exist

Value-added tax Lower VAT rates reduce the ‘black economy’.  Self-enforcing VAT is 1950s French invention.  Instead of a levy on final sale of a product/ service, it’s imposed at every step of production, with a refund for the tax paid at the previous step.  Each firm reports the VAT the previous firm in the chain should’ve…

July 23, 2018 admin123@ No comments exist

Eyeopener Best investment of Director time in summer? Answer customer calls. While colleagues are on holiday, learn how clients feel & what staff deal with day to day.  Wisdom from the frontline Guessed the Word?              Series 27 (7/7)              [pic: PDPics] 


January 31, 2018 admin123@ No comments exist

You If you’re not paying for a service, you are the product The customers are the advertisers, who use info about you to target their ads Guessed the Word?       Series 18 (5/5)       [pic: simschmidt]

January 29, 2018 admin123@ No comments exist

Original No good being original if there’s no demand for the product/ service at a profitable priceA sensible economic model underpins every successful business Guessed the Word?     Series 18 (2/5)      [pic: timon klauser]

August 14, 2017 admin123@ No comments exist

Lighting makes a difference:  blinding garishness? cold ghoulishness?  dim gloominess?  Good lighting welcomes  viewers, shoppers, patients & guests Guessed the word?     Series 7 (2/4)     [photo: Mike Wilson]