Augment Business Covid-survival tactic: augment existing product or service at low- or no cost. Be customer-centric. Turn a purely transactional relationship into an advisory one. In the end, value is simply being of service, not a vague concept. Something has value as long as it is able to serve. It really is that simple. And…
Tag: heart
Empathy Covid survival lesson from the US President-Elect: above all, have empathy. In business, that means – Respect the client. Listen to what they’re saying. Respond kindly. In the process, add value by rethinking roles & procedures at key customer touch-points, like phone calls & emails. Empathy can’t be taught or bought, but can definitely…
Unexpected Coronavirus: When the unexpected happens – plans are useless, but planning is indispensable. “The work goes on. The cause endures. The hope lives on. And the dream will never die” – Ted Kennedy Guessed the Word? Series 55 (5/7) pic: rodrigo rodriguez
Apart World economies growing apart. GDP growth 2007 to 2018: US 17.1%, Europe 11.6%, Japan 6.7%. But US outperformed mostly due to problems elsewhere. What next? US lose momentum? Or rest of the world catch up? Will affect financial markets, trade wars, currencies, politics. What should investors do short-term & long-term? Guessed the Word? Series 37 (1/7) …
Safe deposit box Film characters store what they like. But banks’ prohibited items can include cash. And drugs, chemicals, guns, knives, ammunition, banned items, anything offensive, immoral, obscene, indecent, defamatory, slanderous or used in terrorism Guessed the Word? Series 19 (6/7) [pic: Igor Shubin]
Emoji Emoji is one of the fastest growing languages. Doesn’t discriminate against age, accent, colour, culture, gender, race, syntax. Most popular 2016 emoji was ♥ Guessed the Word? Series 9 (5/6) [photo: DWilliams]