Empathy Covid survival lesson from the US President-Elect: above all, have empathy. In business, that means – Respect the client. Listen to what they’re saying. Respond kindly. In the process, add value by rethinking roles & procedures at key customer touch-points, like phone calls & emails. Empathy can’t be taught or bought, but can definitely…
Tag: block
Brick An excellent building block, clay brick wins on cost & zero maintenance. It ages well, & its timeless quality is not tied to any style or construction technique. London’s Battersea Power Station restoration needs 1.7m handmade bricks – UK’s single largest order. By far the most popular choice for building new homes, 2bn bricks made…
Blockchain Algorithms that allow cryptocurrencies to be traded & verified over a computer network without a central ledger. Initially sceptical, banks now exploring the tech to speed up back-office settlement systems Guessed the Word? Series 21 (4/7) [pic: kindfolk]
Ad blocking Google, world’s biggest online advertiser, to fight fire with fire and add Ad Blocking to its Chrome browser, to block ‘bad ads’; so users won’t install 3rd party Ad Blockers Guessed the Word? Series 5 (4/4) [photo: geralt]